REFUND POLICY

UPDATED AND EFFECTIVE AS OF SEPTEMBER 1, 2025

This Refund Policy governs the refund and return procedures for products and services purchased through the Voucher Pulse platform operated by PT SINAR TEKNOLOGI SAINS. By making a purchase on our platform, you acknowledge and agree to the terms and conditions outlined in this policy.

Voucher Pulse is committed to providing high-quality digital products and services. However, due to the digital nature of our products, refunds are subject to specific conditions and limitations as outlined below. All refund requests must be submitted within the specified timeframes and meet our eligibility criteria.

The following products may be eligible for refunds under specific circumstances:

• Digital gift cards that have not been redeemed or used
• Game credits that have not been applied to your gaming account
• Mobile top-up services that failed to be delivered to the specified number
• Voucher codes that are invalid or expired upon delivery
• Services that were not delivered due to technical errors on our platform

The following items are generally not eligible for refunds:

• Digital products that have been successfully delivered and redeemed
• Game credits that have been applied to your gaming account
• Mobile top-up services that have been successfully processed
• Promotional or discounted items purchased during special offers
• Services used in violation of our Terms and Conditions
• Products purchased with fraudulent payment methods
• Items where the customer provided incorrect account information

To request a refund, please follow these steps:

Step 1: Contact Customer Support

Submit a refund request by emailing our customer support team at contact@voucherpulse.com within 24 hours of your purchase. Include your order number, purchase details, and reason for the refund request.

Step 2: Provide Required Information

Include the following information in your refund request:

• Full name and registered email address
• Order number or transaction ID
• Date and time of purchase
• Detailed description of the issue
• Screenshots or evidence supporting your claim (if applicable)

Step 3: Review Process

Our customer support team will review your request within 3-5 business days. We may contact you for additional information or clarification during this process.

Once your refund request is approved, processing times vary depending on your refund method:

• Bank Transfers: 3-7 business days
• Digital Wallets: 1-3 business days
• Voucher Pulse Credits: Immediate (credited to your account)

Please note that refund processing times may be extended during peak periods, holidays, or due to banking delays beyond our control.

In certain circumstances, we may offer partial refunds:

• When only a portion of your order was delivered successfully
• For services that were partially completed before cancellation
• When processing fees or third-party charges cannot be recovered
• For promotional items where only the actual amount paid is refundable